Frequently Asked Questions
Who is eligible for services through VTS?
We serve Veterans and First Responders—regardless of discharge status, years of service, or current employment. If you’re unsure whether you qualify, just reach out. We’re happy to talk.
Do I need a referral to receive services?
No referral is needed. You can contact us directly to begin the intake process.
Are your services really free?
We offer services at steeply discounted rates. If someone cannot afford even the discounted cost, we cover it through private donations. No one is turned away due to financial hardship. Please note, if you undergo ETMS through ETMS Ohio, a free service, you are provided with 4-6 sessions of counseling for free.
What types of services do you offer?
Our core offerings include:
- Mental health counseling
- Electroencephalogram-guided Transcranial Magnetic Stimulation
- Physical therapy and rehabilitation
- Medical wellness services (labs, supplements, red-light therapy, etc.), including appointments with a doctor and/or Physician’s Assistant
- Fitness coaching and combat sports training
- Group events, peer support, and hands-on programs like the VTS Woodshop
Do you offer virtual services?
Yes. Many of our mental health services can be accessed via telehealth. Some medical consultations may also begin virtually, depending on the provider.
Where are services provided?
We are based in Cincinnati, Ohio, and most services are offered in person at our affiliated locations, including Vision MMA & Fitness. Telehealth is available for qualifying services.
Is there a waitlist?
Availability varies by service, but we do our best to get new participants scheduled quickly. If a waitlist exists, we’ll be transparent and help you connect to immediate resources in the meantime.
Can I use insurance?
Some of our providers may accept insurance, depending on your coverage. However, most care is supported directly through our discounted model and community donations. We’ll discuss all options with you up front.
How do I get started?
Reach out to us through our contact page or email us directly. We’re also working on an online interest form to streamline the process.
I want to help. How can I volunteer or donate?
Visit our Get Involved or Donate pages to learn more about how you can support our mission.